FAQS

We've compiled answers to frequently asked questions about the shopping process to help you make your purchases easier.

Products & Sizes

Q1: How do I choose the right size?

A: Each product page provides a detailed size chart. We recommend referring to your height, weight, and bust, waist, and hip measurements. If you fall between two sizes, we suggest choosing the larger size for a more comfortable fit.

Q2: Is the product too big or too small?

A: Different styles have different fits (slim/loose/standard). We will indicate fit suggestions on the product page; please refer to the specific instructions.

Q3: Will there be a color difference between the product and the picture?

A: We try our best to reproduce the true colors, but due to factors such as monitor settings and lighting, there may be slight color differences, which is normal.

Q4: Is the fabric comfortable? Will it pill or shrink?

A: We select high-quality fabrics, and most styles undergo pre-treatment to reduce shrinkage and pilling. We recommend following the washing and care instructions to extend its lifespan.

Orders & Shipping

Q5: Is shipping free?

A: Yes, we offer free shipping on all orders; no extra shipping fees apply.

Q6: How long does it take to ship? How long will it take to receive my order?

A: Processing time: 1–3 business days. Delivery time: Approximately 6–18 business days (depending on the region).

Q7: How do I track my order?

A: After your order is shipped, you will receive an email with the tracking number, allowing you to track the delivery progress in real time.

Returns & Exchanges

Q8: Can I return or exchange items?

A: Yes. You can apply for a return or exchange within 30 days of receiving the goods (subject to the return and exchange policy).

Q9: Is there a return shipping fee?

A: For product quality issues: We will cover the shipping fee. For non-quality issues: The customer will be responsible for the return shipping fee.

Q10: How long does it take for a refund?

A: We will process your refund within 3–7 business days of receiving the returned item. The exact arrival time depends on the payment method.

Washing and Care

Q11: Can clothes be machine washed?

A: Most garments support gentle machine washing, but it is recommended to first refer to the product care label instructions to avoid damaging the fabric.

Q12: How to prevent clothes from deforming or fading?

A: We recommend washing in cold water. Wash dark and light colors separately. Avoid prolonged exposure to sunlight. Use a mild detergent.

Other Questions

Q13: Do you support modifying or canceling orders?

A: Orders can be modified or canceled before shipment. Once shipped, changes cannot be made.

Contact Us

If you have any other questions, please send an email to aura@drsest.com to contact customer service. We will assist you within 24 hours.