Delivery Information

1. Delivery Area

We support delivery to most countries and regions worldwide.

If delivery to some remote areas is temporarily unavailable, we will contact you promptly.

2. Shipping Costs

Free shipping on all orders. No minimum purchase required.

3. Order Processing Time

Orders will be processed and shipped within 1–3 business days. Customized or special orders may require additional processing time. Promotions or peak seasons may result in delays of 1–2 days.

4. Shipping Methods and Delivery Time

We will select the optimal logistics channel based on your region:

United States Postal Service (USPS) / UPS / FedEx (within the US)

DHL Express / Aramex (international express)

EMS / ePacket (international standard delivery)

Estimated delivery time: 6–18 business days (may vary slightly due to customs and regional policies). Some remote areas may experience slightly longer delivery times, but no additional shipping fees will apply.

Actual delivery time may be delayed due to uncontrollable factors such as customs clearance, weather, and local logistics conditions.

5. Packaging Instructions

Clothing items will be packaged in moisture-proof or environmentally friendly bags. Wrinkle-prone styles will be lightly tidied to reduce shipping wrinkles. Multiple items may be shipped together in one package.

6. Logistics Tracking

You will receive a tracking number via email after shipment. You can track your package status online throughout the process.

7. Customs and Taxes

International orders may incur customs duties or import taxes. These fees are collected by local customs and are borne by the customer.

8. Address and Delivery Failure

Please ensure the information you provide is accurate: If delivery fails due to an incorrect address, you will be responsible for the cost of reshipping. If the package is refused or undelivered, it may affect refund processing.

9. Shipping Restrictions

Due to logistics policies or regulations, delivery may be unavailable to some areas (such as specific countries or regions).

10. Regarding Delays

The following situations may cause delivery delays:

Holidays or peak shopping seasons

Customs inspections

Weather or force majeure events

11. Contact Us

For any logistics issues, please email aura@drsest.com to contact our customer service. We will assist you within 24 hours.