Returns and Exchanges

1. Return/Exchange Period

Returns and exchanges can be requested within 30 days of receiving the goods. Requests after 30 days will not be accepted.

2. Eligible Return/Exchange Conditions

To ensure the goods meet the return/exchange criteria, please meet the following conditions:

The goods are unworn, unwashed, and unused.

They must be in their original condition (no stains, odors, or damage).

Tags and packaging must be intact (e.g., labels, dust bags, etc.).

3. Non-Returnable/Exchangeable Items

Returns and exchanges will not be accepted in the following situations:

Goods that have been worn, washed, or damaged by the customer.

Wear, deformation, or stains caused by personal reasons.

4. Exchange Policy

We support exchanges for size or style.

Exchanges are limited to the same style or goods of equal value.

If there is a price difference, a refund will be issued and the difference will be charged accordingly.

5. Return Shipping Costs

For product quality issues (e.g., damage, wrong item sent): Return shipping costs will be borne by us. We will cover the return shipping costs for non-quality issues (such as dislike or incorrect size).

6. Return Process

① Contact customer service to submit an application (provide order number and a description of the issue)

② Obtain the return address and return instructions

③ Return Address:

④ Ship the item back and provide the tracking number

⑤ After receiving and inspecting the item, we will arrange a refund or exchange.

7. Refund Policy

Refunds will be processed within 3–7 business days.

Refunds will be returned to your original payment account (such as Visa, MasterCard, etc.).

Actual arrival time depends on the payment platform.

8. Precautions

Please use a trackable shipping method to return the item.

Please pack properly to avoid damage during transportation.

Packages returned without prior application may not be processed.

9. Contact Us

For any return or exchange issues, please email aura@drsest.com to contact our customer service. We will assist you within 24 hours.